Privacy Policy

1. Introduction

Welcome to NestLetters. We respect your privacy and understand that the letters, memories, messages, and personal information you provide may be private and meaningful.

This Privacy Policy explains what information we may collect when you use NestLetters, how we use that information, how it may be stored or shared, and the choices you may have regarding your information.

By using NestLetters, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of the service.

2. About NestLetters

NestLetters is a letter-writing and future-delivery service. The platform allows users to create meaningful letters and, where supported, schedule those letters for delivery at a selected future date or milestone.

Because users may choose to include personal memories, messages, photographs, recordings, or other information in their letters, we take the privacy of this content seriously.

3. Information We Collect

We collect information that you provide directly to us when creating an account, using NestLetters, contacting support, or otherwise interacting with our services.

Information you provide

• Name and email address.
• Account login information.
• Letters, messages, notes, and other content you create.
• Recipient names and delivery information.
• Scheduled delivery dates and preferences.
• Photos, videos, audio recordings, or other attachments you upload.
• Information you provide when contacting customer support.
• Payment or billing information when you purchase a paid service.

Information collected automatically

When you visit or use NestLetters, certain technical information may be collected automatically.

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages or features visited.
• Approximate usage and interaction information.
• Referring website or source where applicable.

4. Your Letters and Personal Content

Letters and other content you create on NestLetters may contain personal information, memories, photographs, recordings, or other private material.

We use this information to provide the features you request, including storing, managing, and delivering scheduled letters.

Your private letter content is not intended to be publicly displayed. We do not sell your letter content to advertisers.

5. How We Use Information

We may use collected information for purposes including:

• Creating and managing your NestLetters account.
• Providing letter-writing and scheduling functionality.
• Storing and delivering scheduled letters.
• Sending account and service notifications.
• Responding to customer support requests.
• Processing payments where applicable.
• Maintaining and improving the website and services.
• Understanding website usage and performance.
• Detecting fraud, abuse, security issues, or unauthorized activity.
• Complying with applicable legal obligations.

6. Legal Basis for Processing

Depending on where you live and which laws apply, we may process personal information because it is necessary to provide the service you requested, to comply with legal obligations, to protect our legitimate interests, or where you have given consent.

Where consent is required, you may have the right to withdraw that consent, subject to applicable law and the functionality of the service.

7. Third-Party Service Providers

NestLetters may rely on third-party providers to operate certain parts of the service.

Depending on the features you use, these providers may include:

• Cloud hosting and infrastructure providers.
• Email delivery providers.
• Payment processors.
• Analytics and website performance providers.
• Security and fraud-prevention providers.

These providers may process information on our behalf where necessary to provide their services. We aim to limit the information shared with service providers to what is reasonably necessary for the relevant purpose.

8. Payments and Billing

If you purchase a paid NestLetters service, payment information may be processed by a third-party payment provider.

We may receive information such as transaction status, subscription information, or limited billing details needed to manage your account. Payment providers may process payment information according to their own privacy policies and terms.

9. Cookies and Similar Technologies

NestLetters may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve performance.

Cookies may be used for purposes such as:

• Keeping the website functioning properly.
• Remembering preferences.
• Supporting account and authentication features.
• Understanding website traffic and usage.
• Improving website performance and user experience.

You can manage or disable cookies through your browser settings. Some features of NestLetters may not function correctly if certain cookies are disabled.

10. Analytics and Website Measurement

We may use analytics tools to understand how visitors interact with NestLetters and to improve the website.

Analytics information may include pages visited, approximate usage patterns, device information, browser information, and other technical information. Analytics providers may process this information according to their own privacy policies.

11. Advertising

NestLetters may display advertising on certain areas of the website in the future, including through third-party advertising providers.

If advertising services are enabled, advertising providers may use cookies or similar technologies to provide, measure, and improve advertisements in accordance with their own policies and applicable requirements.

NestLetters does not sell the private content of your letters to advertisers.

12. When We May Share Information

We do not sell your personal information or private letter content.

Information may be shared when reasonably necessary:

• With service providers that help operate NestLetters.
• To process payments or subscriptions.
• To deliver requested communications or scheduled letters.
• To protect the security and integrity of the service.
• To investigate fraud, abuse, or unauthorized activity.
• When required by law or valid legal process.
• In connection with a business transfer or reorganization where legally permitted.

13. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain your account, fulfill scheduled deliveries, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

14. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

• HTTPS and encrypted connections where supported.
• Account authentication controls.
• Restricted access to sensitive information.
• Protected hosting and infrastructure.
• Security monitoring and maintenance where appropriate.

However, no internet-based service can guarantee absolute security. You are responsible for protecting your account credentials and choosing a strong password.

15. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your data is processed.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing is based on consent.

These rights may be subject to legal limitations and exceptions. To make a privacy request, contact us using the information provided below.

16. Account and Content Deletion

If you want to delete your account or request deletion of stored content, you may contact NestLetters support.

Some information may need to be retained where required by law, necessary for legitimate business purposes, or needed to complete an existing transaction or resolve a dispute.

17. International Data Processing

Depending on the services and infrastructure used by NestLetters, your information may be processed or stored in countries other than the country where you live.

Where applicable, we take reasonable steps to ensure that international transfers and processing are handled in accordance with applicable privacy laws.

18. Children’s Privacy

NestLetters is not intended to be used independently by children where applicable law requires parental consent.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

19. Third-Party Websites and Links

NestLetters may contain links to websites or services operated by third parties. Those websites have their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to NestLetters, our practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be published on this page and the “Last updated” date will be revised.

21. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us.