Terms of Service

1. Introduction

Welcome to NestLetters. These Terms of Service govern your access to and use of the NestLetters website, applications, features, and services.

NestLetters provides a platform that allows users to create personal letters, messages, memories, and other content and schedule that content for delivery at a future date.

By accessing or using NestLetters, you agree to these Terms. If you do not agree with these Terms, please do not use the website or services.

2. Eligibility

You may use NestLetters only if you are legally permitted to enter into these Terms and use the services under the laws applicable to you.

If you create an account on behalf of another person or organization, you confirm that you have the authority to do so and to accept these Terms on their behalf.

3. User Accounts

Certain NestLetters features require an account. When creating an account, you agree to provide information that is accurate, current, and complete.

You are responsible for:

• Keeping your account information accurate.
• Maintaining the security of your login credentials.
• Keeping your password confidential.
• Reviewing activity associated with your account.
• Notifying us if you believe your account has been compromised.

You are responsible for activity that occurs through your account unless the activity resulted from circumstances outside your reasonable control.

4. Acceptable Use

NestLetters is intended for lawful, personal, and responsible use. You agree not to misuse the website, services, accounts, or infrastructure.

You may not use NestLetters to:

• Break or violate applicable laws or regulations.
• Harass, threaten, abuse, or impersonate another person.
• Send fraudulent, deceptive, or malicious communications.
• Upload malicious software, harmful files, or code.
• Infringe another person's intellectual property rights.
• Attempt to gain unauthorized access to accounts or systems.
• Interfere with the operation or security of the service.
• Use automated systems to abuse or overload the platform.

5. Your Letters and User Content

You retain ownership of the personal letters, messages, photographs, recordings, and other content that you create or upload to NestLetters, subject to any rights you grant to us to provide the service.

You are responsible for the content you create, upload, schedule, or send through NestLetters.

You confirm that you have the necessary rights and permissions to upload or share content through the service and that your content does not unlawfully infringe the rights of others.

6. Scheduled Letter Delivery

NestLetters allows you to schedule letters and other supported content for delivery at a future date.

We make reasonable efforts to process scheduled deliveries according to the information and delivery date provided by you.

Delivery may be affected by circumstances including:

• Incorrect recipient information.
• Incorrect or changed email addresses.
• Email provider filtering or blocking.
• Third-party email service interruptions.
• Internet or infrastructure failures.
• Temporary outages or technical problems.
• Events outside our reasonable control.

You are responsible for reviewing scheduled letters and recipient information before the intended delivery date.

7. Third-Party Services

NestLetters may rely on third-party providers for certain functions, including payment processing, authentication, email delivery, hosting, analytics, or other infrastructure services.

Third-party services may have their own terms and privacy policies. NestLetters is not responsible for independent services operated by third parties.

8. Payments and Subscriptions

Some NestLetters features may be available through paid plans, subscriptions, or other paid services.

Before completing a purchase, applicable pricing and billing information will be presented to you.

By purchasing a paid service, you agree that:

• You authorize the applicable payment.
• Payment information may be processed by a third-party payment provider.
• Subscription plans may renew according to the terms presented at checkout.
• You are responsible for maintaining valid billing information.

9. Cancellation and Refunds

You may cancel a subscription or paid service according to the cancellation options provided through your account or billing provider.

Cancellation of a subscription may prevent future renewal but does not necessarily result in a refund for a billing period that has already started.

Where a refund is available, eligibility will be determined according to the applicable refund terms presented at purchase or through our billing process.

10. Intellectual Property

NestLetters and its original software, website design, branding, logos, graphics, text, and other platform materials are protected by applicable intellectual property laws.

Except where permitted by law or with written permission, you may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit the NestLetters platform or its proprietary materials.

These Terms do not transfer ownership of your personal user content to NestLetters.

11. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect information associated with your use of NestLetters.

By using NestLetters, you acknowledge that you have reviewed the Privacy Policy and understand its provisions.

12. Suspension and Account Termination

We may suspend or terminate access to an account when reasonably necessary to protect the service, users, or platform security, including when an account violates these Terms.

Reasons may include:

• Material violations of these Terms.
• Fraudulent or abusive activity.
• Attempts to compromise platform security.
• Illegal use of the service.
• Repeated misuse of the platform.

You may stop using NestLetters at any time and may request account deletion by contacting us.

13. Service Availability

We work to keep NestLetters available and reliable, but we cannot guarantee that the service will always be available, uninterrupted, secure, or error-free.

Maintenance, upgrades, technical issues, security events, infrastructure problems, and circumstances outside our reasonable control may temporarily affect availability.

14. Disclaimer of Warranties

To the extent permitted by applicable law, NestLetters is provided on an “as is” and “as available” basis.

We do not guarantee that the service will meet every individual requirement or that every scheduled communication will be delivered without delay, interruption, or technical issue.

15. Limitation of Liability

To the maximum extent permitted by applicable law, NestLetters and its operators will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of or inability to use the service.

This may include losses associated with:

• Service interruptions.
• Delivery delays or failures.
• Loss of user content.
• Unauthorized account access.
• Third-party service interruptions.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

16. User Responsibility and Indemnification

To the extent permitted by applicable law, you are responsible for your use of NestLetters and the content you submit. You agree to take responsibility for claims or losses arising from your unlawful use of the service, violation of these Terms, or infringement of another person's rights.

17. Changes to These Terms

We may update these Terms from time to time as our services, features, or legal requirements change.

When appropriate, we will update the “Last updated” date at the top of this page. Your continued use of NestLetters after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms will be interpreted and governed according to the applicable laws of the jurisdiction in which NestLetters operates, subject to any mandatory legal rights that apply to you.

19. Contact Us

If you have questions about these Terms, your account, billing, scheduled letters, or the NestLetters service, please contact us.